Shipping policy


We offer standard lettermail shipping (untracked) and tracked shipping. Orders are shipped by Canada Post or Chit Chats, with shipping calculated based on weight during checkout. Please allow 5-7 business days for your order to ship.

 

Updated Aug. 24th 2025

Due to the suspension of the De Minimis Exemption for Low-value imports coming into effect on Aug.29th, tracked shipping to the US will be temporarily suspended. However, untracked flat letter-mail options will still be available. Thank you for your understanding.

Updated Dec. 5th 2024

Due to the GPSR regulation that came into effect Dec.13th 2024 in the EU, only flat products such as stickers and sticker sheets will be available for purchase under "Untracked Shipping”. Thank you for your understanding.

 

*Note all prices laid out are presented in your local currency*

All mail is shipped from Alberta, Canada, and will be shipped through one of the following options:

  • Untracked Letter Mail 
  • Tracked Mail

・❥・Delivery Estimates Once Orders are Shipped

For Canadian:

Untracked orders: approx 5 - 12 business days
Tracked orders: approx 2 - 7 business days

For U.S:

Untracked orders: approx 1 - 2 weeks
Tracked orders: approx 5 - 10 business days

For international (INTL): 

Untracked orders: approx 2 - 4 weeks
Tracked orders: approx 2 - 3 weeks

*please note - these are estimated times! The actual delivery times will depend on multiple factors like method of shipping (tracked or untracked), your location, postal services, and any delays out of my control.

Details on Shipping Methods

・❥・UNTRACKED ・❥・

  • Automatically selected for FLAT mail (stickers, sticker sheets, art prints) 
  • Starts free for Canada, $1.30 for U.S and $2.71 for Intl.
  • This mail will ship via a regular stamp and will have NO TRACKING. Both the customer and I will have no way of tracking the order until it arrives. Please refrain from emailing me about the tracking on untracked lettermail! 
  • OVERSIZED CANADIAN LETTERMAIL: For Canadian orders, these can be applied to orders with NON-FLAT items that are still small and can fit through the Canada Post mail slot, but will still be UNTRACKED. This will be items like keychains, pins, baby charms etc. Please DO NOT select this shipping method if you are ordering something larger like memo pads, sticker books etc. as these do not qualify for oversize letter mail and you will be charged extra for tracked shipping. 
  • Highly recommended upgrading to tracked shipping for larger orders, or if you are concerned about delivery!
  • There are no refunds/returns for untracked mail, but please reach out if your order has not arrived for over a month

・❥・ TRACKED ・❥・

  • Automatically applies to all NON-FLAT mail (keychains, charms, memo pads, etc.) if you're in the US and INTL.
  • CAD Free shipping for orders over $65
  • US+ Intl Free shipping for orders over $80

  • Tracking number is provided upon shipment
  • *In some cases, Shopify does not combine shipping methods and will just stack two shipping costs on top of one another based on items in your order. If you see an absurdly high tracked shipping fee for Canadian and U.S. orders (anything ~$20+), please double check with me via email and I will do my best to refund shipping overages!!
  • No returns, but it is possible to receive replacements or refunds (minus shipping cost) if mail is considered lost (check criteria below)


・❥・LOST MAIL?・❥・
Mail is considered lost if:

  • untracked: mail has not arrived in over 1+ month (domestic) or over 3+ months (international) 
  • tracking info has not been updated in over 3+ months (*differs on location)
  • tracking info shows lost or un-trackable

・❥・ INCORRECT SHIPPING ADDRESS? ・❥・

  • If you put in incorrect shipping information upon checkout but have not received an email from me that your order has shipped - please send me an email right away with your correct address info and I will change it for you!
  • If your order has already shipped with the wrong address - depending on the size and types of items in the order, I may or may not be able to send you a replacement. Please email me with details so we can discuss this further! 
  • In most cases, I am able to resend your mail to the right address, but the customer is responsible for re-paying the shipping fee. Please note that this will not be granted twice. 

Please do not send emails or messages regarding shipping updates if you did not choose tracked shipping as I have no control or knowledge over letter mail once it has been shipped by me. The best I can provide will be the shipping estimates stated above. 

For other questions or concerns regarding shipping please reach out to me via email @ miniijoyshop@gmail.com and I will do my best to assist you! 

By purchasing from our store, you understand and accept that:

  • We are not liable for mail once it has been shipped and handed to the courier
  • Any import/duty/taxes applied upon delivery to certain countries is the buyer's responsibility
  • Significant delays are possible due to many restrictions/issues that are being experienced worldwide. We are not in control of or are responsible for any delays once a package has shipped. Please be mindful of this before ordering!

・❥・Thank you for your patience and understanding!・❥・