Frequently Asked Questions
Where do you ship from?
Our business is based in Calgary, Alberta!
Do you ship worldwide?
Yes! We offer international shipping to most countries with the exception of EU or UK customers. ~ If that's the case, please shop through our Etsy (due to VAT/tax issues)
How long does shipping take?
Depending on your shipping method and location, shipping can take as little as a week to up to 2 months.
Please see the various shipping methods available to you at checkout!
Avg. Letter mail shipping time:
- Canada: 2 days -1 week
- USA: 1-2 weeks
- International: 2-6 weeks
What are order processing times?
Orders take 5-7 business days to process depending on the size of the order
It's been awhile and my order hasn't arrived, what should I do?
If you have placed an order within Canada, please allow up to 2 weeks for your mail to reach you.
If you have placed an order outside of Canada, please allow up to 6 weeks for your mail to reach you (potentially longer if you are ordering overseas!).
Shipping is subject to many delays that are out of my control. However, if you are experiencing delays beyond these estimates, please send me an email miniijoyshop@gmail.com and I will do my best to assist you!
For more shipping info please refer to our Shipping Policy.
Are all products designed by you?
Yes! I personally design everything myself on my iPad, from products to packaging!
What is the difference between Matte and Holographic sticker sheets?
- Matte: No shine, smoother than regular paper
- Holographic: Sparkly laminate paper used on top of Matte Vinyl paper to add extra protection and shine
*both are waterproof*